1. Information We Collect
Once our customer has identified you as an authorized user of our services, we may request your name, address, email address, and phone number in order to register your YFret account and provide you with login information for our services. Whether you are an authorized user of our services or inquiring about our services, we may also collect your name, address, email address, or phone number when you contact us with a question, comment, or request. Also, if you provide your information to third parties with which we collaborate to provide the services, we may have access to that information. We do not collect any credit card or financial information from you, and we do not share your email address, phone number, name, or address with third parties except as otherwise provided for herein.
2. Automatic Data Collection
We may, as do most companies that offer online services, automatically collect via cookies or other technology certain technical information from your computer or mobile device when you use our services or interact with us. The information we may collect includes: IP address, operating system, device type, device manufacturer, device identifier, browser type, content viewed, whether you open our electronic communications, and name and location of your ISP, among other information.
3. How We Use the Information We Collect
We may use the information we collect from you to give you access to our services and support as well as respond to your requests. In addition, we may use the information you provide us for analytical purposes, to improve or troubleshoot our services, and to communicate with you about your account or our services.
5. Sharing Your Information with Third Parties
6. Your Choices and Security
Once you register an account with us based on the user ID and password we provide, you may change your password and update the information you have provided to us by contacting us via our website or at an email address provided to you. You will not be able to opt-out of receiving certain communications relating to our services unless your account is terminated. We attempt to ensure that your user ID and password are protected via encryption technology. However, we cannot guarantee that your account details will not be intercepted by third parties, and you remain responsible for not sharing your user ID and password with any unauthorized users.
7. Data Controller and Data Processor (for EU GDPR compliance)
We process Personal Data both as a Processor and as a Controller, each as defined in the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the “Directive”) and the General Data Protection Regulation (“GDPR”):
(a) The Customer which Customer End Users provided Personal Data to, with the assistance of the YFret Service, will be the Controller for Customer End User Data. We will be the Processor.
(b) For Customer Data, we will be the Controller. For any questions or concerns about data protection, please contact us at email@example.com.
For Customers and Customer End Users located in the European Data Region in the European Economic Area (EEA), all processing of Personal Data is performed in accordance with privacy rights and regulations following the Directive, and the implementations of the Directive in local legislation. From May 25th, 2018, the processing will take place in accordance with the GDPR.
All data collected through the YFret Service will be stored exclusively in secure hosting facilities provided by Microsoft Azure. YFret has a data processing agreement in place with its p ensuring compliance with the Directive and the GDPR. All hosting is performed in accordance with the highest security regulations. All transfers of data from the EEA is done in accordance with this data processing agreement. If you are a Customer located in the EEA, we exclusively store and process Personal Data in the EEA.
We have adopted reasonable physical, technical and organizational safeguards which substantially mirror the EU safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of data in our possession.
8. Contact Information
Questions, comments or complaints regarding the Company’s data collection and processing practices can be emailed to firstname.lastname@example.org or mailed to:
Attn: Legal Department
3511 Silverside Road Suite#105
City of Wilmington DE 19810